Founder and President
Upon graduating from Wake Forest University with a Bachelor of Science degree in business, Paul Hamlin began his insurance claims career with St. Paul Insurance Company in 1990. He spent nearly 6 years with St. Paul handling nursing home and medical malpractice claims as well as other types of complex, high exposure liability litigation including product liability, construction defect, EEOC claims, etc. He led many special projects including fraud detection and prevention, coverage litigation / bad faith defense, Alternative Dispute Resolution (ADR) and others.
Mr. Hamlin took a brief sabbatical from the insurance industry and worked as a flight instructor for ComAir Aviation and an airline pilot for Northwest Airlink. He returned to the claims business in 1998 as branch manager for an all lines independent adjusting company in Orlando, Florida.
Mr. Hamlin founded Hamlin & Burton Liability Management, Inc. in January 1999 to provide specialized claims and litigation management services to the insurance industry, alternative risk entities and self-insured organizations.
Mr. Hamlin is widely recognized as an expert in claims and litigation management. He has evaluated and managed thousands of complex claims, invented a proprietary web-based claims management software system, CHaRT® (Claim Handling and Reporting Technology), and developed Hamlin & Burton into an industry leading provider of claim and litigation management related services. He is a frequent speaker and lecturer, has authored articles for industry magazines, and occasionally serves as an expert witness.
Executive Vice President
Al Hamlin is the Executive Vice President for Hamlin & Burton. Mr. Hamlin received his Bachelor of Science degree in Education from the University of Central Florida. After an eleven year career in education, Mr. Hamlin began working with Hamlin & Burton in 2003 developing a department to administer Class Action Settlements. Mr. Hamlin is involved in the oversight of operations and oversees the customization of Hamlin & Burton’s proprietary claim management software, CHaRT®.
Vice President, Operations
Ted Kachris began his career in 1992 and has extensive general management and leadership experience in a variety of industries including manufacturing, education and healthcare. Mr. Kachris has been instrumental in the success of several organizations, particularly in the startup, turn-around and growth environments. In addition to his Bachelor of Arts degree from Wake Forest University, Mr. Kachris earned a Master of Business Administration degree from SUNY Buffalo and a Master of Industrial and Labor Relations degree, with an emphasis in Organizational Theory, from Cornell University.
Senior Vice President
Marleen Smethurst serves Hamlin & Burton as Senior Vice President of Claims and Client Relations. She began her professional liability claims management career with St. Paul Insurance Company in 1985, where she handled medical, dental and legal malpractice claims. Thereafter, as Director of Major Case Liability at St. Paul Travelers, Ms. Smethurst managed and mediated professional liability claims on a national level, to include "bad baby", psychiatric, physician, nursing, large healthcare system and long-term care claims. Prior to joining Hamlin & Burton in 2011, Ms. Smethurst was a Second Vice President with Travelers Insurance Company in its Complex General Liability Litigation Department. There, she managed high exposure General Liability claims, including Product Liability and sexual molestation matters, both domestically and in Canada.
Director of Account Management
Robin Denyer began her professional career in 1990 as a litigation paralegal for Allen, Dyer, Doppelt, Milbrath, & Gilchrist, an Orlando law firm specializing in intellectual property, litigation and alternative dispute resolution. As a leader in developing and maintaining client-business relationships, as well as in managing complex legal procedures, Ms. Denyer serves our clients as Director of Account Management and oversees our Class Action Administration Services. Ms. Denyer joined Hamlin & Burton in 2006.
Litigation Manager / Director of Organizational Development
Rose Pritchard started her professional career as a Registered Nurse in Cleveland, Ohio at St. Vincent Charity Hospital specializing in cardiac care. In 1986, Ms. Pritchard joined St. Paul Fire & Marine Insurance Company. During her 19 years with St. Paul, Ms. Pritchard handled medical professional liability claims involving physicians, hospitals and long-term care. In addition to service as a Litigation Manager for Hamlin & Burton, Ms. Pritchard also oversees NPDB reporting, operates as our Center of Expertise and is Director of Organizational Development. Ms. Pritchard joined Hamlin & Burton in 2005.